1.  How quickly do you respond? 

          We respond as soon as possible during support hours (9:00–21:00 JST).
          Most messages are answered within a few hours.
          Extended Hours upgrades are prioritized until 24:00 JST.

2.  Is this a guiding service?  

          No. This is a remote English support service.  
          We assist you via WhatsApp with travel-related issues, but we do not provide in-person guiding.

3.  What happens after I purchase a plan? 

        After payment, you will receive a confirmation email. 
       We will connect with you via WhatsApp before your selected start date.
        Support begins on the date you specify.

4.  Can I change my start date?

       Yes. Please notify us at least 24 hours before your scheduled start date.

5.  What if I need help outside support hours? 

       You can purchase the Extended Hours upgrade for assistance until 24:00 JST.

6.  Does this include booking fees or transportation costs?

       No. This service covers communication and support only.
       Any tickets, reservations, or service fees are paid separately by the traveler.

7.  How many people are included?

        Each plan includes up to 2 travelers.
       Additional travelers can be added during checkout.

8.  Do you support LGBTQ travelers and diverse families?  

      Yes. We provide respectful, inclusive, and discreet support for all travelers.